Technical Writer

Calgary, Canada

Job Description


Who we are:

Competing in a data-driven world, most businesses struggle to capture real value from data and analytics. Data management constraints cause mid-size and large companies to miss key opportunities in the value chain. Companies are left vulnerable to underwhelming performance and encroachment by competitors.
A4 Systems is a world-class team of cyber physical system product developers, transforming quality data into primary competitive advantage. A trusted partner to industries like manufacturing, agriculture, and energy, A4 builds mission-critical SaaS products for customers to achieve breakthrough performance.
We are currently recruiting for January 2022.

What you’ll be doing:

- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

Who you are:

- Bachelor’s degree in relevant technical field
- 2-4 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- Experience in an IT development environment
- Experience creating documentation for audiences with different levels of technical skill
- Excellent writing, editing, and communication skills
- Ability to read some programming code
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the development life cycle (SDLC)

Salary range for this role is $60,000 - $85,000

Problem Solving
Passion for technology
Ability to learn
Communication
Teamwork

Must Have

  • Excellent organization, planning and time management skills
  • Capable of adapting quickly, manage multiple demands and competing priorities, deliver to deadlines
  • Critical thinking
  • Strong problem-solving skills
  • Excellent written and verbal communication skills for coordinating across teams
  • A desire to learn and grow professionally and personally
  • Energy- contributing to a positive work environment
  • Ability to work independently and in a team environment

Core Values

  • Authentic
  • Accountable
  • Approachable
  • Avid Learner

Culture

  • Team building lunches every week
  • Team building activities and company events
  • Personal and professional development
  • Open door policy
  • Casual dress code

What's great in the job?


  • The opportunity to work with a diverse group of like minded individuals who believe in the sharing of knowledge
  • A management team that is hands-on with the projects
  • An open door policy that enables that sharing of ideas
  • A project based corporation where no two days are the same
Our Product

Discover our products.

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What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. 

Creative Work Environment

Professional Development

Health Spending Account and Benefits

Team happy hour and activities